Shipping policy
1. General Information
All orders on DubaiParfem.shop are processed and shipped from our EU warehouse.
We offer fast, tracked delivery across the European Union, the United Kingdom, Norway, and Switzerland.
Our goal is to ensure that every customer receives their order safely, quickly, and in perfect condition.
2. Processing Time
Orders are typically processed within 1–2 business days after payment confirmation.
During peak periods or special promotions, processing may take up to 3 business days.
You will receive an email confirmation once your order has been dispatched.
3. Delivery Options & Estimated Times
We cooperate with trusted logistics partners such as GLS, DPD, DHL, and BoxNow to ensure reliable and fast shipping.
| Destination | Estimated Delivery Time | Carrier |
|---|---|---|
| Croatia | 1–2 business days | GLS / BoxNow |
| Slovenia | 1–2 business days | GLS / BoxNow |
| Hungary | 2–3 business days | GLS |
| Austria / Germany | 3–5 business days | GLS / DHL |
| Italy / Czech Republic / Slovakia / Poland | 3–5 business days | GLS / DPD |
| Rest of EU | 4–7 business days | GLS / DHL |
| UK, Norway, Switzerland | 5–8 business days | DHL |
Delivery times are estimates and may vary due to customs clearance, weather conditions, or local holidays.
4. Shipping Costs
Shipping costs are automatically calculated at checkout based on your delivery address and parcel weight.
We regularly offer free shipping promotions – check our homepage or newsletter for updates.
5. Cash on Delivery (COD)
COD is available in selected countries (Croatia, Slovenia, Hungary) via GLS or BoxNow.
A small service fee may apply depending on your country and courier policy.
6. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email.
You can track your shipment directly on the courier’s website or through the tracking link provided.
7. Delivery Issues or Lost Parcels
If your order does not arrive within the estimated timeframe, please contact us at
📧 support@dubaiparfem.shop
Include your order number and we will assist you immediately.
We are not responsible for incorrect shipping information provided by the customer, but we will always help to resolve any delivery problems.
8. Damaged Packages
If your parcel arrives visibly damaged, please take photos and contact us within 24 hours of delivery.
We will file a claim with the courier and offer a replacement or refund as quickly as possible.
9. International Shipping
All perfumes are compliant with EU transport regulations and can be shipped safely across Europe.
For orders outside the EU, customers are responsible for any customs duties or import taxes that may apply.
10. Contact Information
If you have any questions about our shipping policy, delivery times, or tracking, please contact us: